To fix it I had to reset the PC, reinstall Windows 10, etc and rebuild the machine.
Photoshop Elements Software To ReinstallPhotoshop Elements Serial Number For TheI have downloaded the software to reinstall on the machine but it needs a serial number for the licence.Photoshop Elements Code For TheI have the original Adobe retail card and redemption code for the non-subscription software, which was originally bought from PC World in December 2013.
However, the original redemption code does not generate a serial number for the installation (just a message that The code you entered is invalid. Please try again.). Is there any way to get to the serial number associated with the redemption code, so I can complete the install Unfortunately, the product and serial number does not show up on my Adobe account. The Photoshop program is not registered to my Adobe account (1), nor installed on another computer (2) and the redemption code was used at the original install (3). This appears to be an unfortunate consequence of PC World having done the initial PC build for me in 2013, as I only got the redemption card back from them. ALWAYS be sure you have, and safeguard, the serial number (printed to go in a folder in a desk drawer andor in a file that you copy to an external drive. I carefully kept the materials they handed to me when I bought the PC after they had done the initial install. These include the Adobe retail card with the redemption code but not the serial number. Wish I had known on collection in December 2013 that the redemption code was useless for a reinstall.
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